Inconsistent Service and Support

So after months of unnecessary calls the issue still exists! I have powered off my fibre line and continued using MTN 3G. It's insane to think that 3G during load shedding is more stable then the Vumatel Fibre. I have logged support call one after another but all they can say is the line is up. The internet is inconsistent and drops 2 to 3 times in a 30 Min meeting. This had gone on long enough and had unfortunately costed me a contract due to the inconsistency. I tried calling in to support only to have the call dropped multiple times and to be get told I have to pay a R4000 recovery fee. I have tested the issue across 2 routers and the supp**** one from home connect but the issue still exists. A support agent and someone from Vumatel have all said the same thing the line is up but clearly it's not. One of the support agents even mentioned to me that he can see the number of disconnections and said the line is not working. To add to the problem alot of Vumatel customers in the area are complaining about the same thing but it seems fair to still charge me for the recovery fee. There seems to be no understanding and a lack of empathy to the customer!!!!