Incompetience - just going to waste valuable time

Again if I could give zero stars I would....

"Robyn" - if you hear her name cancel your application immediately and run. They tell me my area is not covered by vumatel, vumatel can give me full details of my line... and I have the ONT in my house from the previous occupant... Somehow they cannot enter my address into maps and get the right answer, even-though my application has longitude and latitude cordinates... wasted two weeks waiting for a connection that was not going to happen.