*********** stuff and bad customer service
What a bad service and *********** consultants, on the 20th December 2021 @ 07:09 I made a payment R760 via EFT and they didn’t reconnect my internet and I followed up at 18:30. I was told because I am on a 28 days package I can only use the app or easy pay, so I will have to make the easy pay before reconnection and request a refund of R760 that was made via EFT, of which I did as I was adviced by the consultant but till today 12January 2022 I have not received my refund and when I call them, I am being send from pillar to post.
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Replies (7)0
Replies (7)
Home-Connect's replyOfficial
13 Jan 2022, 13:28Good day Vusi.
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect
Home-Connect's reply13 Jan 2022, 13:28
Official
Good day Vusi.
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect
We would like to apologise for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect
's updateReviewer Update
18 Jan 2022, 12:49I am seriously not happy with your service because every time I call you I have to explain my story from scratch and I sent you proof of payment, what’s there to investigate because I sent you proof that I paid via eft
's update18 Jan 2022, 12:49
Reviewer Update
I am seriously not happy with your service because every time I call you I have to explain my story from scratch and I sent you proof of payment, what’s there to investigate because I sent you proof that I paid via eft
Home-Connect's replyOfficial
03 Feb 2022, 11:53 Good day Vusi.
We believe one of our agents have been in communication with you.
We appreciate your patience as we resolve this matter.
Kind regards ,
Home-connect.
We believe one of our agents have been in communication with you.
We appreciate your patience as we resolve this matter.
Kind regards ,
Home-connect.
Home-Connect's reply03 Feb 2022, 11:53
Official
Good day Vusi.
We believe one of our agents have been in communication with you.
We appreciate your patience as we resolve this matter.
Kind regards ,
Home-connect.
We believe one of our agents have been in communication with you.
We appreciate your patience as we resolve this matter.
Kind regards ,
Home-connect.
's updateReviewer Update
03 Feb 2022, 14:09Good day
Yes , I have been in contact with one of your agent by the name Jocelyn and she asked me to send her proof of payment and I sent it. She said someone is busy investigating this but two weeks has passed and I have been sending her email for feedback and she is not responding and I am calling your call center almost everyday and it seems like I am not going to get helped because the agents are clueless on how to solve this matter. I even called this morning and I was told that the refund takes 2-4 weeks and I requested a refund on the 20th December until today, i am still waiting for m money
Yes , I have been in contact with one of your agent by the name Jocelyn and she asked me to send her proof of payment and I sent it. She said someone is busy investigating this but two weeks has passed and I have been sending her email for feedback and she is not responding and I am calling your call center almost everyday and it seems like I am not going to get helped because the agents are clueless on how to solve this matter. I even called this morning and I was told that the refund takes 2-4 weeks and I requested a refund on the 20th December until today, i am still waiting for m money
's update03 Feb 2022, 14:09
Reviewer Update
Good day
Yes , I have been in contact with one of your agent by the name Jocelyn and she asked me to send her proof of payment and I sent it. She said someone is busy investigating this but two weeks has passed and I have been sending her email for feedback and she is not responding and I am calling your call center almost everyday and it seems like I am not going to get helped because the agents are clueless on how to solve this matter. I even called this morning and I was told that the refund takes 2-4 weeks and I requested a refund on the 20th December until today, i am still waiting for m money
Yes , I have been in contact with one of your agent by the name Jocelyn and she asked me to send her proof of payment and I sent it. She said someone is busy investigating this but two weeks has passed and I have been sending her email for feedback and she is not responding and I am calling your call center almost everyday and it seems like I am not going to get helped because the agents are clueless on how to solve this matter. I even called this morning and I was told that the refund takes 2-4 weeks and I requested a refund on the 20th December until today, i am still waiting for m money
Home-Connect's replyOfficial
03 Feb 2022, 15:15Good day Vusi,
We would like to further apologise for the ongoing experience that you have had. We have conducted internal investigation to ensure that the above does not reoccur.
We would like to further apologise for the ongoing experience that you have had. We have conducted internal investigation to ensure that the above does not reoccur.
Home-Connect's reply03 Feb 2022, 15:15
Official
Good day Vusi,
We would like to further apologise for the ongoing experience that you have had. We have conducted internal investigation to ensure that the above does not reoccur.
We would like to further apologise for the ongoing experience that you have had. We have conducted internal investigation to ensure that the above does not reoccur.
's updateReviewer Update
23 Feb 2022, 10:08I logged this complain on the 12 Jan 2022 and it’s the 23Feb. I still haven’t receive positive feedback from you guys and I am calling you almost everyday and sending emails and there’s no 1 responding to my emails
's update23 Feb 2022, 10:08
Reviewer Update
I logged this complain on the 12 Jan 2022 and it’s the 23Feb. I still haven’t receive positive feedback from you guys and I am calling you almost everyday and sending emails and there’s no 1 responding to my emails
's updateReviewer Update
02 Nov 2022, 18:25The year is coming to an end and I haven’t received my money back.
's update02 Nov 2022, 18:25
Reviewer Update
The year is coming to an end and I haven’t received my money back.