*********** Home-Connect😡

I have been trying for 3 months to cancel my Fibre subscription with Home-Connect. I am unable to cancel online as it doesn't pick up my contract. Despite countless calls, emails and messages and dealing directly with someone named Lerato, I have one again been debited for a monthly premium after being assured this service would be cancelled end October. I want an urgent refund and this service cancelled immediately!! This has been the most infuriating process and if not resolved soon, I am definitely going to become even more unpleasant to deal with! Home-Connect contact me urgently!!