*********** customer service and very rude consultants

I'm literally frustrated and have reached my limits with Home-connect, please do yourself a favour don't sign up with them.

My ONT got ressetted to factory default and I called Home-connect to reconfigure my router so that I can get connected as per usual, instead of simply doing this they are adamant of send a technician after I severally explained to them that this issues just needs a reconfiguration, long story short their consultant are very *********** and they provide feedback I have to call more than 5x to get an update on my issue till this day it's not fixed and when I asked to be put through management to lodge a complain they don't allow Me to do so ,but when your payment is late by a few days ,, they are very quick to suspend your line and cancel do, save yourself don't sign up with them in you need any ISP , it's been 3 days now with no connection but every month I'm being billed , I'm supposed to be getting 10mbp/s however my speed is 3/4 Mbp/s

They are just so unprofessional, I regret choosing them as my ISP