*********** accounts department homeconnect

Yet again I am being sent an email to say that I am in arrears of R3570.00 and that my account will be disconnected if this amount is not paid . I am so shocked at the way this accounts department works they either *********** or stupid. I have paid every month via EFT from my cellphone and last year for the whole year is was going well as soon as homeconnect took over have had problems every month since January this year.