INCOMPETENCE OF LINE MOVEMENT!!!

I would without no doubt give this company 5 Stars but after trying to move my line from 1 unit to the 2nd unit on the same property, it seems the whole place is incompenent. They were waiting for Vumatel to arrange for the reinstallment of the line, the I got notified the line is active and will be billed shortly and then get an email when the line is activated. I probably spoke to at least 10 people, having to explain the whole senario from the start up until the last conversation with each and everyone. Firstly I am still waiting for Veronique who is in the operations team to come back to me since Wednesday 31 May. She was supposed to call me this morning and now and I'm still waiting. At this moment according to Sarah, Henriette, Veronique, Biopele or whaterver, I have an installed line which just needs to be activated. I am not sure where they have installed this line as I didn't open my home for them and this morning when I phoned the installation was Cancelled. I got some help from Londi on Friday, but that just seems that my line movement got cancelled. I AM BEYOND FURIOUS!!!!!