INCOMPETENCE OF HOME-CONNECT STAFF

The worst ever. I enquired about fibre with them - did not receive a response, went with Cool Ideas and then all of a sudden I get debited with payments iro "so-called" FIBRE. I DO NOT HAVE FIBRE WITH THEM, have told their Accounts Manager and System Manager the I DO NOT HAVE FIBRE WITH THEM, but month after month money is taken from my bank account by debit order. I dont know what more to do - I have spoken to them, e-mailed them but it seems as if the staff do not have brains because I have just received another e-mail from their Accounts Manager stating "Dear Valued customer" attached please find your account statement reflecting the current balance and any outstanding invoices ???????? Now after I had spoken to Ruwaida - the accounts manager who confirmed that she immediately close the account, I get another statement ???? So how do we deal with these people ???? So, I will now proceed to lodge the complaint with yourselves, Facebook and refer them to the Ombudsman. Please stay far away from them - if this is what their accounts department does, I am afraid to think what kind of fibre service do they give ?????? Marie Coetzee