Incompetence

For the past 3 weeks I've experienced the worst service I've ever experienced from any service provider. First, Homeconnect cancelled my service due to a system error. An agent called me and I stated that I had not asked for a cancellation. Home Connect proceeded nonetheless. To be reconnected I went through hoops and loops and 3 weeks later I still have no connection and all I get is excuses that there's Vumatel outage in the area. Yet Vumatel is the sole Fibre connector in my area and all my neighbours are connected. The worst incompetence ever. I feel unheard and this is costing me a lot of money buying data.