Impossible to cancel!!! No service!!! Do not use home-connect ever!

On 30 March this year I emailed home-connect for assistance to cancel my service. I also tried to phone but just got a message that someone will phone me back - no one did. Nobody rep**** to me until 3 April - which was obviously done on purpose so that the 1-month calendar notice day would lapse. When they rep****, they provided incorrect information and I was still unable to cancel. By the 6th of April I still haven't had any assistance - I then tried WhatsApp. On WhatsApp I spoke to 3 different people - ALL of whom gave me more incorrect information again. Only on the 13th of April did I finally get someone to assist me. Hence, they insist that my cancellation date was on 13 April. On 19 April they collected my router. So obviously now they have forced me to pay for April - I'm literally paying because home-connect REFUSED to reply to me and assist me with my cancellation. I am now being threatened to pay for May also - even though they came to collect my router on the 19th of April and disconnected my service. I am literally being ******ed for R800 because they refused to reply to me. Shocking.

During my whole time with home-connect, it's been impossible to get help or service from them and our internet speed has never been what is was supposed to be - always slow.