Immoral practices and ethics

Home Connect has went to extreme measures to ensure the worst customer service. they wrongfully debited my account in February 2023 due to an error on their end. After multiple back and forth phone calls and email correspondence they did say they are investigating the matter. only for me to find out in August when applying for vehicle finance that home connect has handed my account over to legal and listed me as a defaulter on the Credit Bureau. This has now jeopardized my career as i require a vehicle for work purposes and am now in a position where the interest rates offered to me differ between 17% - 19%. it took them from Feb to Sep to close the matter and its already too late. what ever you do think twice when signing up to home connect unless you enjoy the hassle and stress that comes with a company who doesnt have competent staff and where you as a consumer are not valued.