imagine if they actually called back ?????????

It has been a whole month and I am still waiting for home connect to reconnect Fiber at my new property , they keep on saying the will escalate the matter with open serve. and after the December 10th they said open serve is on leave and can not assist me. but Ednah in sales assured me the it will all be done within 2-4 weeks. There operations department is clueless they don't know what is going on half of the time, all you hear is that they will escalate the matter to Open Serve but they never get back to you.