I’m only giving 5 stars because of the excellent service and assistance both my daughter and I received from Amy

Dear valued customer, thank you for taking the time to provide feedback on the service and assistance you and your daughter received from Amy at Home Connect. We truly appreciate your kind words about her efficiency, organization, and wonderful personality. We understand your frustration with the rest of the staff and the lack of communication within the company. We apologize for any inconvenience caused by being billed for a service even after your contract was cancelled and Home Connect was notified in advance. We will make sure to address this issue and improve our internal processes to prevent similar situations in the future. Amy is indeed a valuable asset to our team, and we are grateful to have her. She truly shines in her role, and we are glad she was able to assist you. If there is anything else we can do for you, please do not hesitate to reach out. We strive to provide the best service possible, and your feedback helps us in our continuous improvement efforts. Thank you once again for your kind words and for choosing Home Connect. Best regards, Home Connect Customer Service