I'm hoping that the ...

Dear Jason, Thank you for reaching out to us regarding the network problem you are experiencing. I understand the frustration this may be causing you, and I apologize for any inconvenience it has caused. I'm glad to hear that Thobeka provided you with speedy feedback and follow-up. Our team is committed to resolving any issues our customers encounter as quickly as possible. I will make sure to pass along your appreciation to Thobeka for her excellent customer service.