VV
Venuw V
1 reviews | Active since Oct 2025
10 Oct 2025, 19:26
I'm happy with the product however I got irritated with the service as I had to readvise of what I had initially requested in my application which I feel delayed the installation process
I'm happy with the product however I got irritated with the service as I had to readvise of what I had initially requested in my application which I feel delayed the installation process. I also had to follow up in order to get feed back or get them to initiate the next step. This is why I've given 3 stars instead of 5.
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Home-Connect's replyOfficial
10 Oct 2025, 20:55Thank you for sharing your feedback and for your honesty. We’re truly pleased to hear that you’re happy with the product, but we’re sorry to learn that your experience with our service did not meet expectations.
We completely understand how frustrating it can be to repeat information and experience delays in communication. Your feedback has been shared with our team so we can improve our internal processes and ensure smoother coordination for future installations.
We appreciate your patience and the opportunity to serve you, and we hope to deliver a seamless experience next time.
Home-Connect's reply10 Oct 2025, 20:55
Official
Thank you for sharing your feedback and for your honesty. We’re truly pleased to hear that you’re happy with the product, but we’re sorry to learn that your experience with our service did not meet expectations.
We completely understand how frustrating it can be to repeat information and experience delays in communication. Your feedback has been shared with our team so we can improve our internal processes and ensure smoother coordination for future installations.
We appreciate your patience and the opportunity to serve you, and we hope to deliver a seamless experience next time.