JH
Janus H

1 reviews | Active since Dec 2021

23 Jun 2022, 11:53

If you love wasting money and time, sign up at home connect.

This has been nothing but a terrible experience. I have never dealt with such *********** customer service (that is including one of my calls to Home Affairs that took me 4 hours). Ensure that you read the fine script very thoughtfully, there is a 30 day notice period for everything with this place. ALSO if you are planning to move in the next 12 months or want to transfer ownership, you’ll have to start a new 12 month contract.

And not only have we paid much more than we should have, upon first sign up we had to go 12 days without internet and R1231 later (including my spending of extra petrol, phone bills and other small fees) we only actually got wifi. This was also only because I called them continuously to remind them (as there is no sign of communication between them) and I drove on my own to their office to get a new router because they could not get a simple task like courier a router done.

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Replies (1)
Home-Connect
Home-Connect's reply23 Jun 2022, 11:56
Official
 
Dear  J****, 

Thank you for reaching out to Home-Connect, one of our agents will be in touch with you. 

Regards 
Home-Connect