ML
Madie L
1 reviews | Active since Jun 2023
24 Jul 2024, 09:07
If I could I would h...
If I could I would have not even give a star... Since 20 July 2024 8:30 we've been without internet, we're still without internet it's the 24th. All they can say is there's currently an outage in your area or they're busy with maintenance. Or they stole cables, Every one that calls me has a different excuse but no one can tell me what is actually going on or when it will be on again. No one wants to assist us so we can get our internet back. This costs us a lot of money, why do we pay for a full months service but we don't get a full months service, but when it comes to pay day they can't wait to deduct the money but they can't fix the problem. Very unhappy thinking about canceling.
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Replies (3)
Home-Connect's replyOfficial
24 Jul 2024, 09:12Dear Madie, I am truly sorry to hear about the ongoing internet outage issue you have been experiencing since 20 July 2024. I completely understand your frustration and the inconvenience this has caused you. I assure you that we take such matters seriously and we apologize for the lack of clear communication regarding the outage in your area. An agent will be in contact shortly to assist.
Home-Connect's reply24 Jul 2024, 09:12
Official
Dear Madie, I am truly sorry to hear about the ongoing internet outage issue you have been experiencing since 20 July 2024. I completely understand your frustration and the inconvenience this has caused you. I assure you that we take such matters seriously and we apologize for the lack of clear communication regarding the outage in your area. An agent will be in contact shortly to assist.
ML
Madie L's updateReviewer Update
24 Jul 2024, 13:51How long is your guys shortly?. No one try to contact me regarding this situation, I've been trying to get hold of you guys all day no one is making an effort
ML
Madie L's update24 Jul 2024, 13:51
Reviewer Update
How long is your guys shortly?. No one try to contact me regarding this situation, I've been trying to get hold of you guys all day no one is making an effort
Home-Connect's replyOfficial
24 Jul 2024, 14:04Dear Madie, I apologize for the delay in getting back to you. I understand your frustration at not receiving any communication from our end despite the ongoing internet outage. I will escalate your case immediately to ensure that you are contacted promptly with an update on the situation. Thank you for your patience.
Home-Connect's reply24 Jul 2024, 14:04
Official
Dear Madie, I apologize for the delay in getting back to you. I understand your frustration at not receiving any communication from our end despite the ongoing internet outage. I will escalate your case immediately to ensure that you are contacted promptly with an update on the situation. Thank you for your patience.