sG
scott G

1 reviews | Active since Jul 2023

25 Jul 2023, 10:39

IF I COULD GIVE A 0 I WOULD GIVE -2 rating!

I have had no wifi for 4 days and I get the same excuse from the company - I was told Sunday I have a connection on their side but I did not have any, and then I had wifi from 6-8 pm and then back off again.

yesterday I got a call and an sms stating "Please note the line has been re-provisioned and is up" i get home and its still down, I then had someone call me and they did not say something else "There is maintenance so it will be down" - now today I get a call saying they not sure what is wrong they need to come out and see what is wrong

I tell them I work tell 7 pm every day and the best I can do is be home at 5:30 if I am allowed to leave work early and they can't even have someone stay out to tell 5:30 to help with an issue that I have been misinformed about for the last 4 days.

BEST LINE I HEARD TODAY "We will only book to see you tomorrow" So another day with no wifi and they seem to not care!

0
Replies (3)
Home-Connect
Home-Connect's reply25 Jul 2023, 10:40
Official
Thank you for your feedback, Scott. An agent will be in contact shortly to assist further.
sG
scott G's update25 Jul 2023, 10:44
Reviewer Update
Please not another agent! I have spoken to 3 already and nothing gets done, why give me another consultant to say the same thing the other 3 said


Home-Connect
Home-Connect's reply25 Jul 2023, 11:03
Official
Good day Scott. Kindly note that an escalation agent will contact you to assist further.