ML
Madie L
1 reviews | Active since Jun 2023
24 Nov 2025, 08:44
IF I COULD GIVE 0 STARS I WOULD !!!!!!!!!!!!
After waiting a month for installation from them and struggling we got our wifi, as from them they said they can't help with a 30mb line only a 50mb line so we took it !!! Now if we get 10mbps it's a miracle, every night starting from 8 we can forget to use the wifi then it doesn't work... I tried contacting them over a series of days they just choose to ignore me !!! I'm done with home connect they're seriously the worst they really do not care about their clients !!!
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Home-Connect's replyOfficial
24 Nov 2025, 08:49Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We understand how important a stable connection is, especially in the evenings we apologize for the delays and the difficulty you had reaching us. The speeds you are describing are far below what you should be receiving and we would like to investigate this urgently. Please await a call from an agent to assist shortly
Home-Connect's reply24 Nov 2025, 08:49
Official
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We understand how important a stable connection is, especially in the evenings we apologize for the delays and the difficulty you had reaching us. The speeds you are describing are far below what you should be receiving and we would like to investigate this urgently. Please await a call from an agent to assist shortly