SM
Siyabonga M

1 reviews | Active since Aug 2023

31 Aug 2023, 11:10

I would like to write a review about Home-Connect Vanessa (call agent) She assisted me my application which i need to upgrade my package

I would like to write a review about Home-Connect Vanessa (call agent) She assisted me my application which i need to upgrade my package. I was having a lot of trouble with this cause i couldn't login to my account. She managed to forward my login and username and also upgrade my package within one phone call. Thanks Vanessa 🌟🌟🌟🌟🌟

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Replies (1)
Home-Connect
Home-Connect's reply31 Aug 2023, 11:19
Official
Dear Siyabonga, Thank you for reaching out to us and sharing your positive experience with Home-Connect and our call agent, Vanessa. We are delighted to hear that Vanessa provided you with excellent assistance in upgrading your package and resolving the login issue.We understand how frustrating it can be when you are unable to access your account, and we are pleased that Vanessa was able to quickly and efficiently forward your login and username details. Moreover, we are glad that she was able to assist you in upgrading your package during the same phone call. We greatly appreciate your kind words and your 5-star review. Vanessa is a valued member of our team, and we will make sure to pass on your feedback to her. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are always here to help.