I would like to write a review about Home-Connect, they send me the router yesterday, and they was supposed to phone me to day at 5:30 to help me connect

I would like to write a review about Home-Connect, they send me the router yesterday, and they was supposed to phone me to day at 5:30 to help me connect.I rush home to be here on time and still waiting for them to phone me.so the wifi is still not connected and what a very bad first experience and i am so disappointed in them😡😡😡