TM
Thami M

1 reviews | Active since Jul 2020

24 Jan 2024, 21:29

I would like to write a review about Home-Connect, specifically Buhle from the customer service department

I would like to write a review about Home-Connect, specifically Buhle from the customer service department. She is absolutely amazing!!! She managed to sort out my query in just a matter of a few hours. A query that I had been chasing for 2 weeks! When I called, I was ready to tell them to come and disconnect their Fibre equipment and refund me my money, thanks to Buhle I am now staying a customer. Her constant follow up and feedback really set her apart, and this is all I actually wanted, simple feedback so I know someone is working on fixing the issue... thanks again Buhle for your help, you are one in a million! Hope your company appreciates having such a star in the team!

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Replies (1)
Home-Connect
Home-Connect's reply25 Jan 2024, 08:00
Official
Dear Thamsanqa, Thank you for taking the time to write a review about your experience with Home-Connect and specifically about Buhle from our customer service department. We greatly appreciate your positive feedback. We are delighted to hear that Buhle was able to assist you with your query and resolve it in just a few hours. We understand how frustrating it can be to have a lingering issue, and we are glad that Buhle was able to provide you with the support you needed to keep you as a satisfied customer. We are proud to have Buhle as a member of our team. Her dedication to providing excellent customer service, constant follow-up, and feedback truly sets her apart. We will make sure to pass on your kind words to her and acknowledge her outstanding efforts. At Home-Connect, we strive to provide the highest level of customer satisfaction, and it is always encouraging to receive such positive feedback from valued customers like you. We appreciate your loyalty and we will continue to work hard to meet your expectations. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to assist you. Thank you once again for your kind words and for choosing Home-Connect. Best regards, Home-Connect Customer Service