MG
Mendy G
1 reviews | Active since Nov 2017
10 Aug 2023, 12:29
I would like to write a review about Home-Connect regarding the support I received from Cole
I would like to write a review about Home-Connect regarding the support I received from Cole. Cole was incredibly helpful. Cole is the only reason I didn't cancel my account with Home Connect today. I had issues with Home Connects absolutely useless web portal and have now paid twice for the same month. Cole has assisted getting me back online and says he will keep assisting me to get my funds back. This review is only about the support I received from Cole. The rest of the experience with Home-Connect, their ****py web portal, and being cut off after paying my account was all terrible. The company is useless, but Cole managed to help me navigate their uselessness
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Home-Connect's replyOfficial
10 Aug 2023, 12:34Dear Mendy, Thank you for reaching out to us and sharing your feedback about the support you received from Cole. We appreciate your kind words and are glad to hear that Cole was able to assist you during your recent experience with Home-Connect. We understand the frustration you experienced with our web portal and the issue of being charged twice for the same month. We apologize for any inconvenience caused and assure you that we will do our best to resolve this matter and assist you in getting your funds back. We value your feedback regarding our web portal and the overall experience with Home-Connect. We are constantly working towards improving our services and appreciate your insights in this regard. If you have any further concerns or require any additional assistance, please do not hesitate to let us know. We are here to help. Thank you once again for your feedback, and we hope to continue providing you with the best possible service.
Home-Connect's reply10 Aug 2023, 12:34
Official
Dear Mendy, Thank you for reaching out to us and sharing your feedback about the support you received from Cole. We appreciate your kind words and are glad to hear that Cole was able to assist you during your recent experience with Home-Connect. We understand the frustration you experienced with our web portal and the issue of being charged twice for the same month. We apologize for any inconvenience caused and assure you that we will do our best to resolve this matter and assist you in getting your funds back. We value your feedback regarding our web portal and the overall experience with Home-Connect. We are constantly working towards improving our services and appreciate your insights in this regard. If you have any further concerns or require any additional assistance, please do not hesitate to let us know. We are here to help. Thank you once again for your feedback, and we hope to continue providing you with the best possible service.