I would like to write a review about Home-Connect: I was happy with the level of service provided and quality of internet service provided until it came to moving addresses, this was not as simple and hassle free as I would have hoped and the process was

Dear Calvin,T hank you for taking the time to share your feedback about your experience with Home-Connect. We appreciate both the positive comments and the areas where we fell short of your expectations. Your feedback is invaluable in helping us improve our services. We are glad to hear that you were happy with the level of service and quality of the internet provided initially. We apologize for any inconvenience you experienced during the process of moving addresses. We understand how important it is for this transition to be smooth and hassle-free, and we apologize for any breakdowns in communication that occurred. We are sorry to hear about the poor experience you had with one of our call center agents, Rea. We take such matters seriously, and we will ensure that this feedback is addressed appropriately. Rude behavior is not tolerated, and we apologize for any frustration or discomfort caused during your interaction. On a positive note, we are pleased to hear that the majority of your interactions with our call center were positive. We strive to provide excellent customer service, and it is encouraging to know that we succeeded in meeting your expectations in most cases. We value your feedback and will use it to improve our processes and training to prevent similar issues from occurring in the future. Please feel free to reach out to us if you have any further concerns or if there is anything else we can assist you with. Thank you for choosing Home-Connect, and we appreciate your understanding.