JM
Janet M
1 reviews | Active since Aug 2023
08 Aug 2023, 20:23
I would like to write a review about Home-Connect: I have spoken to one of your agents Phumelela Butelezi, he is very professional in his interaction and made me feel very calm about my situation
I would like to write a review about Home-Connect: I have spoken to one of your agents Phumelela Butelezi, he is very professional in his interaction and made me feel very calm about my situation. I must admit I was very upset before he contacted me having dealt with a previous agent that kinda disappointed me, however dealing with Phumelele he listened and reassured that he wil do his atmost best to assist me. I'm happy to say he honored his word. I would gladly interact with him again should I have problems with my service at Home Connect. Kind regards Janet ( PHIJ0003)
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Replies (1)Home-Connect's replyOfficial
10 Aug 2023, 08:07Dear Janet, Thank you for taking the time to write a review about your experience with Home-Connect. We greatly appreciate your feedback. We are thrilled to hear that your interaction with our agent, Phumelela Butelezi, was professional and reassuring. We understand that dealing with previous disappointments can be frustrating, and we are glad that Phumelela was able to address your concerns and provide the assistance you needed. We will make sure to pass on your kind words to Phumelela and his supervisor. At Home-Connect, we strive to provide excellent customer service, and we are delighted that Phumelela was able to honor his commitment to you. Rest assured that we will continue to work hard to meet and exceed your expectations in the future. If you ever encounter any further issues with your Home-Connect service, please do not hesitate to reach out to us. We are here to assist you. Once again, thank you for your review and for choosing Home-Connect as your service provider.
Home-Connect's reply10 Aug 2023, 08:07
Official
Dear Janet, Thank you for taking the time to write a review about your experience with Home-Connect. We greatly appreciate your feedback. We are thrilled to hear that your interaction with our agent, Phumelela Butelezi, was professional and reassuring. We understand that dealing with previous disappointments can be frustrating, and we are glad that Phumelela was able to address your concerns and provide the assistance you needed. We will make sure to pass on your kind words to Phumelela and his supervisor. At Home-Connect, we strive to provide excellent customer service, and we are delighted that Phumelela was able to honor his commitment to you. Rest assured that we will continue to work hard to meet and exceed your expectations in the future. If you ever encounter any further issues with your Home-Connect service, please do not hesitate to reach out to us. We are here to assist you. Once again, thank you for your review and for choosing Home-Connect as your service provider.
