TM
Tau M
1 reviews | Active since Jan 2024
26 Jan 2024, 19:55
I would like to write a review about Home-Connect
I would like to write a review about Home-Connect. I was assisted by a lady called Thandeka (***). She was very kind and patient with me as she logged my issue. Fortunately the internet returned while we were on the call. She was absolutely great on a Friday evening when everyone just wants to be away from work.
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Replies (1)Home-Connect's replyOfficial
27 Jan 2024, 09:35Dear Tau,Thank you for reaching out to us and sharing your positive experience with our customer service representative, Thandeka. We appreciate you taking the time to provide feedback about your interaction with Thandeka, and we are glad to hear that she was kind and patient while assisting you with your issue.We understand that experiencing internet connectivity issues can be frustrating, especially on a Friday evening when everyone is looking forward to their weekend. We are pleased to know that Thandeka was able to help resolve your issue promptly and efficiently. At Home-Connect, we strive to provide exceptional customer service, and your feedback reassures us that we are meeting our goal. We will make sure to pass along your kind words to Thandeka and recognize her for her outstanding assistance.If you have any further questions or need any further assistance, please do not hesitate to reach out to us. We are here to help.Thank you once again for choosing Home-Connect.Best regards,MenziHome-Connect Customer Service
Home-Connect's reply27 Jan 2024, 09:35
Official
Dear Tau,Thank you for reaching out to us and sharing your positive experience with our customer service representative, Thandeka. We appreciate you taking the time to provide feedback about your interaction with Thandeka, and we are glad to hear that she was kind and patient while assisting you with your issue.We understand that experiencing internet connectivity issues can be frustrating, especially on a Friday evening when everyone is looking forward to their weekend. We are pleased to know that Thandeka was able to help resolve your issue promptly and efficiently. At Home-Connect, we strive to provide exceptional customer service, and your feedback reassures us that we are meeting our goal. We will make sure to pass along your kind words to Thandeka and recognize her for her outstanding assistance.If you have any further questions or need any further assistance, please do not hesitate to reach out to us. We are here to help.Thank you once again for choosing Home-Connect.Best regards,MenziHome-Connect Customer Service
