SS
Susan S
1 reviews | Active since May 2022
22 Aug 2024, 14:00
I would like to write a review about Home-Connect
I would like to write a review about Home-Connect. Today I woke up with my internet down. I logged my ticket right after 5am. While I waited for them to fix this, I received a call from Gladness who apologized and assured me that they were looking into it. 2hours later I received an email informing me that a technician will be coming by. I received another call from Silence who still assured me that it was being sorted. In about an hour my internet was restored. I still got another call and I informed them it was back on. Their service was very swift, and the communication was indeed assuring. I don't regret at all having them as a service provider of choice.
Helpful (0)
Replies (1)0
Replies (1)
Home-Connect's replyOfficial
22 Aug 2024, 14:07tDear Susan, Thank you for taking the time to share your positive experience with Home-Connect. I am delighted to hear that our team was able to swiftly resolve the internet connectivity issue you experienced this morning. It is our top priority to ensure that our customers receive efficient and effective solutions to any service interruptions they may encounter. I will personally pass on your compliments to Gladness and Silence for their proactive communication and dedication to resolving the issue promptly. We truly value your feedback and are grateful that you have chosen Home-Connect as your service provider. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. Thank you once again for your kind words. We look forward to continuing to provide you with excellent service. Warm regards, Customer Service.
Home-Connect's reply22 Aug 2024, 14:07
Official
tDear Susan, Thank you for taking the time to share your positive experience with Home-Connect. I am delighted to hear that our team was able to swiftly resolve the internet connectivity issue you experienced this morning. It is our top priority to ensure that our customers receive efficient and effective solutions to any service interruptions they may encounter. I will personally pass on your compliments to Gladness and Silence for their proactive communication and dedication to resolving the issue promptly. We truly value your feedback and are grateful that you have chosen Home-Connect as your service provider. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. Thank you once again for your kind words. We look forward to continuing to provide you with excellent service. Warm regards, Customer Service.