JdPJ
Johan du Plessis Jduplessis
1 reviews | Active since Sept 2023
08 Aug 2024, 09:44
I would like to write a review about Home-Connect and their partners Vumatel
I would like to write a review about Home-Connect and their partners Vumatel. Yesterday I had a break in service when a new installation broke the fibre cable. At 12:40 I called Home-Connect and Leslie arranged for the repair. (***) By 14:57 arrangements with Vumatel have been finalised and before 17:00 we were back online! Very good service with regular follow-up from both Home-Connect and Vumatel 👏🏻
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Replies (1)Home-Connect's replyOfficial
08 Aug 2024, 09:46Dear Johan, Thank you for taking the time to share your positive experience with Home-Connect and Vumatel. We are delighted to hear that Leslie was able to promptly arrange for the repair after your service was interrupted due to the fibre cable breakage during the new installation. It's fantastic to know that the issue was resolved efficiently, and you were back online within a short period. We strive to provide excellent customer service, and we are pleased that both Home-Connect and Vumatel ensured regular follow-up to keep you informed throughout the process. Your feedback is greatly appreciated, and we value your continued support. If you have any further comments or require assistance in the future, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.
Home-Connect's reply08 Aug 2024, 09:46
Official
Dear Johan, Thank you for taking the time to share your positive experience with Home-Connect and Vumatel. We are delighted to hear that Leslie was able to promptly arrange for the repair after your service was interrupted due to the fibre cable breakage during the new installation. It's fantastic to know that the issue was resolved efficiently, and you were back online within a short period. We strive to provide excellent customer service, and we are pleased that both Home-Connect and Vumatel ensured regular follow-up to keep you informed throughout the process. Your feedback is greatly appreciated, and we value your continued support. If you have any further comments or require assistance in the future, please do not hesitate to contact us. Warm regards, Home-Connect Customer Service.
