KJ
Karyn J
1 reviews | Active since Aug 2010
30 Jun 2024, 18:43
I would like to write a review about Home-Connect
I would like to write a review about Home-Connect. Please sort my internet connection out urgently. I have had little to no internet for the past few months! This is not a free service, I pay every month, yet cannot enjoy the benefits. (King)*****) assisted me earlier and was amazing but my connection lasted for all of an hour while I was at home. When I returned at 18:00, it was back to square one. Connected with no internet. 😡😡😡😡😡
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Home-Connect's replyOfficial
01 Jul 2024, 07:55Dear valued customer, Thank you for reaching out to us regarding the ongoing issue with your internet connection. I apologize for the inconvenience you have been experiencing over the past few months despite being a paying customer. I understand the frustration this situation has caused you, and I assure you that resolving this matter is a top priority for us. I will personally ensure that your concerns are addressed urgently so that you can fully enjoy the service you are paying for. Kindly note an agent will be in contact shortly to assist.
Home-Connect's reply01 Jul 2024, 07:55
Official
Dear valued customer, Thank you for reaching out to us regarding the ongoing issue with your internet connection. I apologize for the inconvenience you have been experiencing over the past few months despite being a paying customer. I understand the frustration this situation has caused you, and I assure you that resolving this matter is a top priority for us. I will personally ensure that your concerns are addressed urgently so that you can fully enjoy the service you are paying for. Kindly note an agent will be in contact shortly to assist.