I would like to write a review about Home-Connect

I would like to write a review about Home-Connect. Service up to receiving router was excellent. My password is apparently incorrect. I have tried putting it in a number of times. I tried phoning and couldn't get through, either at all, or, when I did, no one answered for more than 5 minutes. I emailed and got a service number but no further contact so am still not connected. So far, not very impressed