I would like to writ...

Dear Noluthando ,Thank you for reaching out and sharing your positive experience with Home-Connect. We greatly appreciate your feedback and are delighted to hear about your interaction with our customer service representative, Banele. We are sorry to hear that you initially experienced confusion due to receiving different responses when you called. However, we are glad that Banele was able to clarify the process for you and provide the assistance you needed. It's wonderful to hear that he went the extra mile by making a follow-up on your other query. At Home-Connect, we strive to provide excellent customer service and ensure that our customers feel supported and valued. We will make sure to pass on your compliments to Banele for his exceptional service. He truly is a star and we are lucky to have him on our team. If you have any further questions or require any assistance, please do not hesitate to reach out to us. We are always here to help. Thank you once again for your kind words and for choosing Home-Connect. Best regards, Home-Connect Customer Service