S
Sima
1 reviews | Active since Mar 2022
24 Mar 2022, 09:59
I would like to writ...
I would like to write a review about Home-Connect Your guys service is shocking for a first time user..how can wait over an hour and a half for someone to call me to assist me... One of your agents told to to wait 2 to 4 hrs..how ridiculous.. Even Telkom has quicker service than that... Your router is not connecting to the internet I have been trying read all the instructions and you guys are billing me for this...I seriously cannot pay for not using internet You mentioned it's a plug and play...THERE IS NO PLAY!!!.. IT KEEP SAYING INTERNET CONNECTION FAILED FAILED FAILED
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Home-Connect's replyOfficial
24 Mar 2022, 15:44Good day Sima ,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply24 Mar 2022, 15:44
Official
Good day Sima ,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.