MRKR
Mvangeli Raymond Khumalo Raymond.khumalo
1 reviews | Active since Aug 2023
16 Aug 2023, 08:50
I would like convey my appreciation for a good service I received this morning from Home-connect represented by Somila
I would like convey my appreciation for a good service I received this morning from Home-connect represented by Somila. I am touch that she even followed up by calling me on my direct line when she realized that I am not responding back on the conversation we had via WhatsApp due to load shedding in my area regarding wifi connection. She explained other packages that are available within home connect where you can pay less in order to stay connected. Thank you Somila keep up the good work. You have way to deal with us customers professionally which made me realized I'm at the right place. Your marvelous attitude will take you further. 👍🏼👍🏼 on a Scale of (0-10) , I give you 10 and lots of them😃😃. I can bravely recommend Home-connect for a good service.
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Replies (3)
Home-Connect's replyOfficial
16 Aug 2023, 08:57Dear valued customer, Thank you for taking the time to share your positive experience with Home-Connect and for recognizing the exceptional service provided by Somila. We greatly appreciate your kind words and feedback. It is wonderful to hear that Somila went above and beyond to ensure your satisfaction, even contacting you directly when she realized you were experiencing difficulties with your WiFi connection due to load shedding in your area. We strive to provide prompt and efficient customer service, and it is heartening to know that Somila was able to assist you so effectively. We are pleased to hear that Somila explained the various packages available within Home-Connect, offering you the option to pay less while remaining connected. Our aim is to provide flexible and affordable solutions to meet our customers' needs. Rest assured, your appreciation and recommendation will be conveyed to Somila and her supervisor. We are proud to have her as part of our team and are delighted that her professionalism and exceptional attitude have left such a positive impression on you. Thank you again for your kind words and for choosing Home-Connect. Should you have any further questions or require any assistance, please do not hesitate to reach out to us. We are always here to help.
Home-Connect's reply16 Aug 2023, 08:57
Official
Dear valued customer, Thank you for taking the time to share your positive experience with Home-Connect and for recognizing the exceptional service provided by Somila. We greatly appreciate your kind words and feedback. It is wonderful to hear that Somila went above and beyond to ensure your satisfaction, even contacting you directly when she realized you were experiencing difficulties with your WiFi connection due to load shedding in your area. We strive to provide prompt and efficient customer service, and it is heartening to know that Somila was able to assist you so effectively. We are pleased to hear that Somila explained the various packages available within Home-Connect, offering you the option to pay less while remaining connected. Our aim is to provide flexible and affordable solutions to meet our customers' needs. Rest assured, your appreciation and recommendation will be conveyed to Somila and her supervisor. We are proud to have her as part of our team and are delighted that her professionalism and exceptional attitude have left such a positive impression on you. Thank you again for your kind words and for choosing Home-Connect. Should you have any further questions or require any assistance, please do not hesitate to reach out to us. We are always here to help.
MRKR
Mvangeli Raymond Khumalo Raymond.khumalo's updateReviewer Update
16 Aug 2023, 09:25Thank you appreciate it👍
MRKR
Mvangeli Raymond Khumalo Raymond.khumalo's update16 Aug 2023, 09:25
Reviewer Update
Thank you appreciate it👍
Home-Connect's replyOfficial
16 Aug 2023, 09:32Dear valued customer, Thank you for taking the time to share your positive experience with Home-Connect and specifically with our representative, Somila. We truly appreciate your kind words and are delighted to hear that Somila provided you with exceptional service. We understand the frustration that can arise from issues such as load shedding affecting your Wi-Fi connection, but we are glad to hear that Somila took the initiative to reach out to you on your direct line to ensure that you were assisted promptly and effectively. It is our goal to provide reliable and convenient solutions for our customers, even in challenging situations. We are pleased to hear that Somila explained the various packages available within Home-Connect, allowing you to explore options that suit your needs and budget. We strive to offer flexible and affordable options to ensure that our customers can stay connected without any inconvenience. Your praise for Somila's professionalism and marvelous attitude is greatly appreciated. We will certainly pass on your kind words to her, as it will serve as motivation to continue delivering exceptional service. We believe that our dedicated and customer-centric team is what sets Home-Connect apart, and we are glad that you feel you are in the right place. Thank you for your trust and recommendation. We value your feedback and are here to assist you whenever you need us. Should you have any further questions or require any assistance, please do not hesitate to reach out to us.
Home-Connect's reply16 Aug 2023, 09:32
Official
Dear valued customer, Thank you for taking the time to share your positive experience with Home-Connect and specifically with our representative, Somila. We truly appreciate your kind words and are delighted to hear that Somila provided you with exceptional service. We understand the frustration that can arise from issues such as load shedding affecting your Wi-Fi connection, but we are glad to hear that Somila took the initiative to reach out to you on your direct line to ensure that you were assisted promptly and effectively. It is our goal to provide reliable and convenient solutions for our customers, even in challenging situations. We are pleased to hear that Somila explained the various packages available within Home-Connect, allowing you to explore options that suit your needs and budget. We strive to offer flexible and affordable options to ensure that our customers can stay connected without any inconvenience. Your praise for Somila's professionalism and marvelous attitude is greatly appreciated. We will certainly pass on your kind words to her, as it will serve as motivation to continue delivering exceptional service. We believe that our dedicated and customer-centric team is what sets Home-Connect apart, and we are glad that you feel you are in the right place. Thank you for your trust and recommendation. We value your feedback and are here to assist you whenever you need us. Should you have any further questions or require any assistance, please do not hesitate to reach out to us.