I will recommend everyone I know to STAY AWAY from Home-Connect!

To think we gave Home-Connect a 2nd chance...

Our issue started a few months ago, we had signed up for a month on month service with them for a fibre connection and 4 x VOIP lines. The internet side of things went seamless but to date, we have not had working VOIP lines with them.

We had requested to port 4 of our existing landlines to Home-connect, we have paid fees for the port plus the actual connection fee for the phone lines for absolutely no reason.

3 of our numbers were never ported, we were given 1 new number which our entire company has had to share. Our main phone number was given to a different customer completely, all of our business calls were going to another business!

We had only discovered this after one of our clients called on our mobile numbers to ask what was happening! Can you imagine the reputational damage for those clients whom we have missed their calls???

We had then made countless calls to the operations team within home-connect, each time we get automatically redirected to reception who tell us that the operations team is not taking calls, we are then promised that somebody would call us back but this has yet to happen.

I have sent countless emails to each and every email address listed on your website and nobody has gotten back to me.

We eventually got to a point where we decided that we would cancel our services and just move to another provider, one of my emails even mentioned this, this email mentioned that if nobody had responded to me that I would cancel my services (this one was sent to all your departments).

I submitted my cancellation yesterday and obviously when the customer service reps team see cancellations, they call to ask why in the hope to retain your loyalty.

I was cool and calm and explained that the above was my reason, she went through the account and agreed that Home-Connect had "definitely dropped the ball", I told her about the countless emails and calls and she was extremely apologetic.

I remember her name being Edna, she told me she would be taking this up with her operations manager and that she would send me a mail from her direct email account instead of the generic customer service email address so I could forward her all the attachments of the ignored emails.

Obviously, as soon as we ended the call, the insincere customer service ended, this never happened. Nearly 24 hours later.

There are even 2 tickets that were logged and they are just open with nobody attending to them.

There's a cancellation fee of R2800 that we are expected to pay (supposed to be month to month???)

I don't understand why we should be paying for this nor do I understand how Home-Connect have been billing us for a VOIP service they did not provide!

You guys are the most dishonest ******* out there and I hope your senior management gets to read this so they can take those responsible to task!