JD
Jake D
1 reviews | Active since Feb 2025
20 Feb 2025, 20:48
I was unhappy about their ticketing system originally (they live and die by those tickets unfortunately)
I was unhappy about their ticketing system originally (they live and die by those tickets unfortunately). And I had a connection issue for months. But then, home connect they sent Julius Steyn to my house... The man is an expert and absolutely knowledgeable, friendly and professional. I was at my wits end, until Julius came along. Shortly after that I dealt with Khanya who helped me with a billing issue. Khanya is such a nice individual and honesty did her best to make sure my issues were sorted in a timely manner. Honestly these two turned around the whole bad impression I had, and feel that these two in particular put the customer first. Well done Julius Steyn and Khanya.
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Replies (1)Home-Connect's replyOfficial
20 Feb 2025, 20:51Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team
Home-Connect's reply20 Feb 2025, 20:51
Official
Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team
