PP
Penny P

1 reviews | Active since Aug 2021

12 Aug 2021, 15:23

I was sent from pillar to post with my connection not working for almost 7days, I would have a connection for less than half an hour a day in the first 7 days

I was sent from pillar to post with my connection not working for almost 7days, I would have a connection for less than half an hour a day in the first 7 days. The gentleman from MTN is there one who eventually resolved my connection for me, his service was great and went beyond to make sure it’s working, can’t say the same about your support service. I still paid full amount for the 7 days yet I had to spend money buying data for my child’s online schooling, never mind the cost of calling your support every second day!

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Replies (2)
Home-Connect
Home-Connect's reply12 Aug 2021, 15:51
Official
Good day Penny 

Thank you for your patience and reaching out to Home Connect. We believe an agent has been in contact with you, please feel free to contact us directly if you are unhappy require further assistance.

Regards,
Home-connect team 
Home-Connect
Home-Connect's reply12 Aug 2021, 15:53
Official
Dear Penny

We are sorry to hear about your experience. 

MTN provides the infrastructure, therefore we had to have them come out and assist with the connection, however should you require any support, we will gladly support you and advise you how we can resolve the issue.

Regards
Home Connect