I was not happy because I asked in advance (4 January 2022) for my connection to begin on the 1 February 2022 when I moved into my new apartment , no one followed up and I had to call in everyday to expedite to issue

I was not happy because I asked in advance (4 January 2022) for my connection to begin on the 1 February 2022 when I moved into my new apartment , no one followed up and I had to call in everyday to expedite to issue. Eventually it was done. Also the move address is just cancelling your old application and creating another surely the process can be smoother, the consultants are confused and don’t even know what is happening. The customer service and operations teams are on two different worlds.