I was moving addresses and needed a transfer of address from home connect

I was moving addresses and needed a transfer of address from home connect. The FMO i had initially chosen was MFibre who were absolutely terrible in their response time and loading my application. However to the credit of the home connect team as they kept following up, and sent sms's to notify me that they are still waiting on MFibre to respond. On a follow up call they gave me, the agent suggested i possibly change my FMO to Netstream. I was now almost 10 days waiting for my wifi install so i was weary of changing my application, but Netstream contacted me the next day for an installation and within 2 days i was connected. Home connect followed up to make sure Netstream had contacted me and arranged for an appointment. So in summary, great service from Home Connect and Netstream