I was assisted by an agent called Kashmeel

Dear Lethabo, Thank you for reaching out to us regarding your login issue on our portal. I'm glad to hear that Kashmeel was able to assist you promptly and efficiently. We strive to provide excellent customer service, and it's great to know that you had a positive experience with Kashmeel. If you have any further questions or need assistance with anything else, please don't hesitate to let us know. We are here to help!