I WANT OUT

I signed up with Dash Fibre. They were AMAZING. Then Home-Connect took over. Two of my payments went to Dash Fibre. When I spoke to Home-Connect, I was asked to send POPs then THEY would take it up with Dash Fibre.

Every month after that I get suspended even though I am paying and on time. Every month I have to send a POP. I kept getting messages threatening to cut the service and telling me I have to pay penalties. Every time I called them about it, they would say that the messages were automated and that my account was up to date.

As I type this I have no internet. Because of those two payments. When I called, the consultant told me that now I would have to claim my money from Dash Fibre and then pay Home-connect. Not only that, but also that I wouldn't have service until the amount is paid. So I decided to cancel the service, I was sent a link and steps. I followed the steps to the letter and I wasn't able to cancel. I called them and messaged them and no one has been able to help me. On one occasion I literally begged the gent who was on the line to just help me end this toxic relationship. A freaking nightmare!