NC
Nicky C

1 reviews | Active since Feb 2021

07 Sept 2023, 11:05

I used the WhatsApp channel to chat to your support agents today and the service I received was excellent

I used the WhatsApp channel to chat to your support agents today and the service I received was excellent. Kashmeel was quick to answer my questions via WhatsApp and when I was unable to continue the conversation and needed a bit more help he gave me call and assisted my by phone. I think he has given me enough knowledge to problem solve myself before calling in next time! Thank you. I would recommend anyone who wants a reliable and efficient fibre connection to make use of Home Connect.

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Replies (1)
Home-Connect
Home-Connect's reply07 Sept 2023, 11:12
Official
Dear valued customer, Thank you for your kind words and for taking the time to share your positive experience with our support team. We are delighted to hear that Kashmeel provided you with excellent service through our WhatsApp channel and went the extra mile to assist you further over the phone. At Home Connect, we strive to provide reliable and efficient fiber connections to our customers, and we are glad to know that you would recommend our services to others. We appreciate your trust in us and are always here to help you with any future queries or concerns you may have. Should you need any further assistance or have any other questions, please don't hesitate to reach out to us. We are more than happy to assist you. Thank you once again for choosing Home Connect. Best regards, Home Connect Customer Service