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Dear valued customer,Thank you for reaching out to us and for your kind words about Hendriette. We are delighted to hear that she was able to assist you with your WiFi issues and provide you with the support you needed. At Home-Connect, we strive to deliver exceptional customer service and we are glad that Hendriette was able to fulfill that commitment. We understand how frustrating it can be when technology doesn't work as expected, and our team is here to ensure that you have a seamless experience with your WiFi connection.If you have any further questions or need any additional assistance, please don't hesitate to reach out to us. We are always here to help.Thank you for choosing Home-Connect.Warm regards,CleopatraHome-Connect Customer Service