I spoke to Silence Malifane who called me and took me step by step with my account

Dear Duduzile Annastacia Petronnela, Thank you for reaching out to us and providing your feedback. I'm glad to hear that Silence Malifane was able to assist you with your account and guide you through the steps. Our team is dedicated to providing excellent customer service, and I'm happy to know that you are satisfied with the assistance you received. If you have any further questions or need any more assistance, please don't hesitate to contact us. We are always here to help. Thank you for choosing Home-Connect.