I spoke to numerours...

Dear Daphne Letitia, Thank you for reaching out to us regarding the issue you experienced with the allocation of a payment. We apologize for any inconvenience or frustration this may have caused you. We understand how important it is to receive prompt and efficient assistance, and we're glad to hear that Cole was able to provide you with the help you needed. We strive to deliver excellent customer service, and I will make sure to pass along your feedback to Cole and his supervisor. If you still require further assistance or have any additional questions, please provide me with the specific details of your inquiry so that I can better assist you. We are here to help and will do my best to resolve any outstanding concerns. Thank you for your patience, and I look forward to assisting you further. Kind regards, Home-Connect Customer Service Advisor