I spoke to Hendrietta first she or he didn't even respond she pretended like I took to long to respond I than enquired again and unfortunately still connected to her she was not helpful at all saying that the person who was reason an agent I spoke to befo

I spoke to Hendrietta first she or he didn't even respond she pretended like I took to long to respond I than enquired again and unfortunately still connected to her she was not helpful at all saying that the person who was reason an agent I spoke to before her was stupid and that they do not do what the other agent had agreed on with me. I was on hold for more than 30 mins after I requested to speak to a manager then my request was possible but I think she kept so long on hold with the hope that I would hang up but I was patient as I wanted this resolved but after being on the call for more than an hour nothing was done I was still without internet and was told I was not going to get my refund. Which at this point is the only thing I care about. I paid a full months internet and only got 6 days I would to get my money back it's fine even if I don't get reconnected I think I have had enough of poor service from the agents also the empty promises.