I signed up with Home-Connect

I signed up with Home-Connect. Everything went very well. They organised NetStream to come and install the fibre in my apartment. The delivery of the device was fast and they kept me updated. They respond quickly to Whatsapp messages. The only problem I have experienced with Home-Connect is that they started billing me when there was a fibre outage in my area. It really doesn’t make sense for me to start paying for something that I haven’t used. I even called them to inform them of my issue and asked them to not start billing me until the fibre outage issues have been sorted out. But they did. It showed me that they do not care about their customers. Even now I do not have fibre connection in my apartment, but I am paying Home-Connect.