I sent an email this...

Dear valued customer, Thank you for reaching out to us and sharing your positive experience with Banele from our team. We greatly appreciate your feedback and are delighted to hear that Banele was able to promptly resolve your query and restore your Wi-Fi service. At Home-Connect, we strive to provide excellent customer service, and it is always rewarding to hear when our team members go above and beyond to meet our customers' needs. We will pass on your kind words to Banele and recognize his efforts in delivering exceptional service. If you have any further questions or need assistance in the future, please do not hesitate to contact us. We are here to help. Best regards, Home-Connect Customer Service