I requested a line speed upgrade on 12/02/22 through the Home Connect app and it gave me a date 13/02/22 and nothing happened

I requested a line speed upgrade on 12/02/22 through the Home Connect app and it gave me a date 13/02/22 and nothing happened. The upgrade was only approved on 16/02/22 with a phone call and email. Activation will be ready at midnight on 16/02/22. Thank you.