AA
Aviwe A

1 reviews | Active since Oct 2021

27 Oct 2021, 13:26

I recently moved and had to cancel my account to then reapply for my new address, This process is a major inconvenience considering how a 1 Calendar month notice is required for cancellations

I recently moved and had to cancel my account to then reapply for my new address, This process is a major inconvenience considering how a 1 Calendar month notice is required for cancellations. Moving mid month means you pay home-connect for an entire month for service you will not be receiving. The operational staff are quick when installing the connection however, they are hard to get a hold of if you miss their call. The star of this team is the customer service staff, very helpful and they follow through with their promises.

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Replies (1)
Home-Connect
Home-Connect's reply27 Oct 2021, 15:14
Official
Good day Aviwe .

We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you to assist.

Kind regards.
Home-connect.