I recently downgrade...

I recently downgraded my fibre package with this company and thought it would be a quick and easy process: however if turns out this is not so since using a different infrastructure... I have dealt with 7 different people from start to finish of this ‘move’ who have all been very patient; but Mbali was the person I most recently spoke with: since inception of this downgrade that resulted in several days of no wi-fi, she was able to address the problem in one fell swoop (it took just a few minutes) and this saved me from further frustration, confusion and aggravation. I am still amazed at how she successfully resolved this issue in mere minutes, with just this one telephone call! Thank you Mbali for your excellent service.